Aftersale Support

PARD offers a 2-year limited warranty on all Night Vision devices and a 3-year unlimited warranty on all Thermal devices. Product specific warranty information can be found on the card included inside the origional box. If your product develops any issues during the warranty period, please complete the form below to initiate a claim.

We value our US customers and strive to provide top-quality after-sales support free of charge within warranty period, please note that all customers requesting after-sales service must provide proof of purchase. This documentation must confirm that the product was purchased through an authorized US retailer or distributor. If the machine cannot produce the purchase receipt, we will charge a $100 inspection fee. If there are expensive parts, the material price will be quoted first, and then $80/hour labor fee will be added.