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How can I purchase PARD device if there is no distributor in my country?
You can directly buy from our official website.
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Why does the device body get hot during operation?
It is normal for electronic devices to get hot during use.
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Are the optics waterproof?
Yes, our products are IP67 waterproof and dustproof, which can effectively adapt to various extreme environments.
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What is the recoil rating?
The seismic rating is 6000J.
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Where can I get accessory if I need it?
You can get accessories from your local PARD distributor.
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My image is blurry when I use digital zoom. Is it a defect?
Maybe you didn’t focus you objective lens or eyepiece.
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What should I do if I can’t save imaging setting/switch scene mode/open the menu?
Update the firmware.
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Why won’t my device turn on?
Please check whether the insulating tape on the battery has been removed or if the battery is charged.
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Why there is no retical on my screen?
Some of our device is designed without retical.
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Why my screen freeze time to time? Is it a fault?
It is normal. It is shutter correction, which is designed to protect the sensor, so that the device can provide you with the best image.
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What should I do if my device cannot connect to the Android phone?
Format the device in the menu or update the firmware.